Transform the onboarding process for new customers by establishing a digital-first relationship through Prodo's portal. By digitising the lettings application and onboarding we can optimise internal efficiency and enhance the experience for applicants and new tenants, creating a favourable first impression and promoting digital self-service from the outset.
Based on our extensive experience in addressing intricate issues in the housing sector through cutting-edge consultancy and digital solutions, we have identified a key challenge in the customer application and onboarding process. This process often involves multiple touchpoints, including offline procedures, which can increase the risk of human error.
To tackle this challenge, Prodo offers a digital applications portal that allows prospective customers to apply online. This portal will provide you with all the necessary information to assess the suitability and needs of applicants, enabling you to provide feedback and onboard successful applicants seamlessly.
We have witnessed the power of digitisation in this area, as it has replaced over 40 paper forms for our clients, resulting in remarkable efficiency gains and a streamlined experience for new customers.
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All of our solutions are hosted in the cloud on Azure with our Microsoft Tier 1 partner, for unparalleled security and performance with varying packages to meet your IT requirements.
Our chosen technology for web development. Umbraco CMS is a leading open-source ASP.Net Core platform, providing the perfect blend of flexibility, ease of use and security.
Prodo's Customer Success team are on hand to take care of the software maintenance, issue resolution and continuous improvement of your platform.
Enable prospective customers to manage in progress and completed applications to monitor status updates and next steps.
Create pre-tenancy questions to gather the data you need in order to assess an applicants suitability and need, with Save & Return functionality.
Integration options with e-signature platforms to complete a full digital experience, removing those offline paper-based tasks.
Use our digital applications portal as a standalone product, or integrated into your customer portal to seamlessly move successful applicants into a tenancy management experience.
Enable direct applicants to apply for available properties, or explore integrating with your selected CBL providers to capture to check applicant data before proceeding
Enable your team members to assess applicants and execute follow-up processes like booking a viewing or requesting further information all in one area
Giving prospective customers the facility to upload the relevant evidence to support their application, and your team to make their assessment.
With the use of securely written API integrations, we'll connect the relevant internal systems at your organisation to the portal, to ensure a single source of truth for customer data, and prevent manual rekeying.
Enable prospective customers to manage in progress and completed applications to monitor status updates and next steps.
Create pre-tenancy questions to gather the data you need in order to assess an applicants suitability and need, with Save & Return functionality.
Integration options with e-signature platforms to complete a full digital experience, removing those offline paper-based tasks.
Use our digital applications portal as a standalone product, or integrated into your customer portal to seamlessly move successful applicants into a tenancy management experience.
Enable direct applicants to apply for available properties, or explore integrating with your selected CBL providers to capture to check applicant data before proceeding
Enable your team members to assess applicants and execute follow-up processes like booking a viewing or requesting further information all in one area
Giving prospective customers the facility to upload the relevant evidence to support their application, and your team to make their assessment.
With the use of securely written API integrations, we'll connect the relevant internal systems at your organisation to the portal, to ensure a single source of truth for customer data, and prevent manual rekeying.
If your teams are still having to manually process data, use paper-based forms and progress applications using the telephone as the main contact channel, your prospective customers are as frustrated with the process as you are.
Get insight from our expert team into various aspects of your application and onboarding process and begin exploring digital transformation with a free consultation call with Prodo.
“Prodo worked as our partner to deliver a top class website which completely revamped our digital presence. They accurately hit the brief, exceeded our expectations on design and were a pleasure to work with.”
Mike Underwood
Futures Housing Group“We were buzzing to work with Prodo. We chose them due to their wealth of experience working with other housing associations and ability to meet our tight deadlines. The launch of the sites was seamless and post support has helped to fix any minor issues quickly and efficiently. I happily recommend Prodo.”
Benjamin Lowe
Honeycomb Group“Prodo has been excellent to work with. Their partnership approach allowed us to work together to create a great looking, best-in-class website that is a massive step forward for Futures Housing Group. Not only do they offer a great service, but also give first-class advice and guidance around best practice and solutions to problems.”
Alex Kellett
Futures Housing Group
Umbraco is an enterprise-level, open source Content Management System that we use to bring your website to life.
We’ve been an Umbraco Gold Partner agency for over five years – one of only 100s globally and just a handful in the UK. We have developed over 1,000 Umbraco-based web platforms, from simple but effective brochure sites that drive enquiries to fully-integrated digital platforms that help transform organisations.
