Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

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23 / 03 / 2020
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Housing, Self Service

How Franklin can help transform your housing organisation's repairs system

If you haven’t already heard the buzz, Franklin is a fully tenant-focused,

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02 / 03 / 2020
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Housing, Self Service

How to use Franklin to report repairs

Franklin is a fully tenant-focused self-service portal that allows tenants to

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10 / 02 / 2020
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Housing, Self Service

How to improve your housing association's repair reporting process

An issue that many housing organisations have is managing the daily influx of

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15 / 12 / 2019
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Channel Shift, Self Service

What makes a great self-service portal for tenants?

When we first came up with the Franklin self-service portal concept, we knew we

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21 / 10 / 2019
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Channel Shift, Self Service

Getting stakeholder buy-in for a self-service portal project

Channel shift projects are at least as much about mindset change as

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14 / 10 / 2019
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Housing, Self Service

How does a tenant online self-service portal work?

A tenant online self-service portal provides housing association tenants with

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29 / 09 / 2019
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Self Service

How to measure the performance of your self-service portal

When implementing or improving a self-service portal, whilst it goes without

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16 / 09 / 2019
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Channel Shift, Self Service

Non-technical considerations in portal procurement for IT Managers

When you need to procure a new self-service portal for your housing

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02 / 09 / 2019
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Channel Shift, Self Service

Do you really need a new self-service portal?

As the landscape of technology is ever-evolving, it goes without saying that

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