Empower customers with a flexible self-service portal

Self-service portals provide users with instant access to commonly requested information and the ability to undertake repeatable transactional services through a private, secure web-based platform using any device at any time.

A comprehensive self-service strategy is a huge contributor to channel shift, providing a range of opportunities to cut down on manual, repeatable tasks for your customer-facing teams, whilst improving access to services for customers.

The time saved by letting customers self serve can be reinvested back into your business, used to make efficiency savings or in the case of many of the housing associations we work with, spent focussing on those customers who have more complex, nuanced issues that require human contact.

All of these features come together to provide your housing association with a platform that enables better relationships with your residents. A simple, accessible interface makes it easy for customers to interact with you digitally, whilst freeing up your contact centre to handle more complex calls and needs.  

Once you've got a website and self-service portal set up, the next logical step in channel shift is a mobile application. Studies have shown over half the time we spend on our mobiles is in an app!

So give your customers the option of an advanced self-service channel with an optimised, user-friendly app that takes their experience with your organisation to the next level – and gives you access to enhanced data and improved engagement.