When we first came up with the Franklin self-service portal concept, we knew we
Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.
When we first came up with the Franklin self-service portal concept, we knew we
Integrating third-party platforms can be convoluted and complex, but it really
As with any change, channel shift can elicit a fearful reaction in employees.
A tenant online self-service portal provides housing association tenants with
The UK is one of the most ‘digital’ nations in the world, and there are
When implementing or improving a self-service portal, whilst it goes without
Channel shift – a process by which organisations seek to encourage customers to
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