Automated Chatbots for Housing

Now more than ever, conversation is at the heart of how customers interact and engage – online instant messaging apps and chatbots are the main way we communicate when we’re not talking face-to-face. We can work with you to build automated chatbots that help residents self-serve the information they're looking for, 24/7. 

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Got a question for us about chatbots?

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Chatbots

What is a chatbot?

A chatbot is a program that simulates a written human conversation, allowing users to interact and solve issues or queries without needing to bother your customer service teams.

 

Through intelligent programming and routing of tools like chatbots and data capture, we can simulate realistic, human-like interactions that enable your customers to contact you at a time that suits them. Your customer experience is improved drastically: customers can seek assistance when they want it, via their preferred method of communication, whilst you gain digital insight and information. 

 

We've worked with a number of housing associations to help them implement a chatbot strategy that suits their needs. We'll work with you to understand your overarching business goals and challenges, allowing us to position your chatbot strategy at the centre of your other channel shift tactics like your website and self-service portal.  

82% of consumers expect an immediate response

Source: HubSpot

Case Study: Housing Solutions' chatbot handles 80%+ online conversations

Find out how we worked with long-standing client, Housing Solutions, to provide a custom-built concierge-style chatbot that can take enquiries and complete routine tasks. 

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What are the benefits of a chatbot?

  • Shorten the sales cycle
  • Automate and personalise your processes
  • Save time and money
  • Create a better customer journey

24/7 customer support 

Supporting one-to-one conversations manually just isn't feasible in today's always-on world. A chatbot can make sure you're available 24/7, to qualify leads, book meetings and provide answers to common support queries. So when your team does need to step in, they can focus on the conversations that matter most.  

A chatbot based around your goals

A chatbot can be integrated into your CRM, meaning your bot can deliver personalised messaging that doesn't feel robotic. All the data that comes through from a chat can sync up with your contact's timeline, so your whole team are on the same page. We can help you configure a bot that hands off to a live-agent, creates support tickets, adds people to workflows and much more. 

An online transaction costs 42x less than a phonecall

It's pretty well established that digital transactions are much more cost-effective than both face-to-face and phone conversations. A chatbot can free up valuable time from your call centre staff, automating common enquiries and reducing customer service costs. A well-built chatbot can be one of the most productive and efficient team members you'll ever employ... 

Over 80% of consumers expect an immediate response

Today's technology means we have to always be available in some shape or form. We've come to expect fast, efficient and automated user-journeys. By providing your users with access to the information they want, when they want it, you're creating a much more effective sales cycle. Through HubSpot automation, you can go one step further and create support tickets and automated follow-ups to ensure every conversation provides the right outcomes and nurtures the customer further down the funnel.

What are the benefits of a chatbot?

24/7 customer support 

Supporting one-to-one conversations manually just isn't feasible in today's always-on world. A chatbot can make sure you're available 24/7, to qualify leads, book meetings and provide answers to common support queries. So when your team does need to step in, they can focus on the conversations that matter most.  

A chatbot based around your goals

A chatbot can be integrated into your CRM, meaning your bot can deliver personalised messaging that doesn't feel robotic. All the data that comes through from a chat can sync up with your contact's timeline, so your whole team are on the same page. We can help you configure a bot that hands off to a live-agent, creates support tickets, adds people to workflows and much more. 

An online transaction costs 42x less than a phonecall

It's pretty well established that digital transactions are much more cost-effective than both face-to-face and phone conversations. A chatbot can free up valuable time from your call centre staff, automating common enquiries and reducing customer service costs. A well-built chatbot can be one of the most productive and efficient team members you'll ever employ... 

Over 80% of consumers expect an immediate response

Today's technology means we have to always be available in some shape or form. We've come to expect fast, efficient and automated user-journeys. By providing your users with access to the information they want, when they want it, you're creating a much more effective sales cycle. Through HubSpot automation, you can go one step further and create support tickets and automated follow-ups to ensure every conversation provides the right outcomes and nurtures the customer further down the funnel.

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Digital transformation
Digital Transformation

We can be your digital growth partner to build customer-centric solutions

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Web development
Website Development

We design and build innovative websites driven by the user journey

Find out more
Customer Portals
Self-Service Portals

Self-service portals with rapid deployment and seamless UX that customers actually want to use

Find out more
App Development
Mobile Apps

Intuitive mobile apps that drive channel shift and create long-term digital advocates

Find out more
Digital transformation
Digital Transformation

We can be your digital growth partner to build customer-centric solutions

Find out more
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