We’ve been working in the social housing space for over 16 years and we love it! It’s a diverse and complex sector that’s constantly striving to do more great stuff with digital. We’ve worked with loads of housing associations, big and small, to deliver digital transformation programmes that drive channel shift.

Across different projects and clients, we saw a lot of similarities between what worked well and what didn’t. After carrying out a survey of over 200 professionals within the social housing sector, we decided to write a book based on our findings because there was so little out there about it.

This book demonstrates that the smartest ways of automating services in social housing release the organisation from routine tasks, freeing them to work with their customers to build thriving communities. And that the channel shift makes essential services for tenants – paying rent, arranging repairs – easier, quicker and less stressful.

Why are we so confident this happy blend of technological and social progress can be achieved? Because it’s what we’ve been doing for 20 years. We have rich experience of successful digital transformation projects in the corporate and non-profit sector. We can take the best lessons from the business world and apply them in social housing. Shift! offers practical advice on implementing your very own digital transformation program.