Ensure your platform continues to perform post-launch and ongoing with Prodo's Azure cloud hosting infrastructure and Customer Success support desk. We're here to support you with ongoing continuous improvement to meet your evolving business and customer needs.
As well as the design, build, testing and launch of your new platform, we have an Azure cloud based infrastructure to continually host it for you too:
A digital platform is never finished. Your organisational and customer needs will be an ever-evolving picture. As will the potential external security threats on your solution.
Our Customer Success team at Prodo is our dedicated resource that is tasked with the ongoing maintenance, health and continual improvement of our clients' live websites, portals and apps.
We'll provide a number of scheduled hours each month with our expert team who will triage, develop, test and release the work based on tickets you raise in your support portal.
You'll receive a report and call with your Account Manager each month to discuss usage, and for us to recommend how to get the best from your investment.
Raise tickets for consultancy, improvements and issues, view status updates as well as liaise directly with our team in your own Jira portal.
Giving you peace of mind, we include a strong contracted SLA for issue resolution with varying target resolution times based upon severity.
A monthly review of your platform to highlight what action we recommend you, or we, undertake to keep your site operating optimally.
Our Umbraco Upgrader plan will keep your site on the latest major version of Umbraco, following the Umbraco CMS release cadence.
Threat monitoring is an application that resides on the server and runs 24x7 to report and deal with threats in real-time.
VulScan is our monthly Vulnerability Scanning service, which performs multi-layered tests which look for internal and external vulnerabilities.
Our real-time automated API monitoring service. Think of it as an early warning system that a site/portal has an issue and it will alert us to things such as no, or slow response from your internal system via API.
Stay ahead of your WCAG compliance with our regular accessibility testing service, monitoring the technical aspect and content-driven side of your web accessibility.
A monthly review of your platform to highlight what action we recommend you, or we, undertake to keep your site operating optimally.
Our Umbraco Upgrader plan will keep your site on the latest major version of Umbraco, following the Umbraco CMS release cadence.
Threat monitoring is an application that resides on the server and runs 24x7 to report and deal with threats in real-time.
VulScan is our monthly Vulnerability Scanning service, which performs multi-layered tests which look for internal and external vulnerabilities.
Our real-time automated API monitoring service. Think of it as an early warning system that a site/portal has an issue and it will alert us to things such as no, or slow response from your internal system via API.
Stay ahead of your WCAG compliance with our regular accessibility testing service, monitoring the technical aspect and content-driven side of your web accessibility.
If you're not getting the level of engagement on your website that you expect, have accessibility concerns, or are simply looking for help to build your business case - get insight from our expert team into various aspects of your website's performance with our free, no-obligation website audit.
We'll assess the platform using a combination of automated and manual tests, followed by explaining our report of findings and recommendations over a video call.
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“Prodo worked as our partner to deliver a top class website which completely revamped our digital presence. They accurately hit the brief, exceeded our expectations on design and were a pleasure to work with.”
Mike Underwood
Futures Housing Group“We were buzzing to work with Prodo. We chose them due to their wealth of experience working with other housing associations and ability to meet our tight deadlines. The launch of the sites was seamless and post support has helped to fix any minor issues quickly and efficiently. I happily recommend Prodo.”
Benjamin Lowe
Honeycomb Group“Prodo has been excellent to work with. Their partnership approach allowed us to work together to create a great looking, best-in-class website that is a massive step forward for Futures Housing Group. Not only do they offer a great service, but also give first-class advice and guidance around best practice and solutions to problems.”
Alex Kellett
Futures Housing Group
Umbraco is an enterprise-level, open source Content Management System that we use to bring your website to life.
We’ve been an Umbraco Gold Partner agency for over five years – one of only 100s globally and just a handful in the UK. We have developed over 1,000 Umbraco-based web platforms, from simple but effective brochure sites that drive enquiries to fully-integrated digital platforms that help transform organisations.
