Our award winning portal platform has been built with all of our learnings from building hundreds of self-service portals both in and outside of the housing sector, with price points to suit all budgets.
Our Franklin self-service customer portals have been a driving force for our social housing clients' channel shift initiatives for many years.
Delivered on enterprise-level technology, fully integrated with your internal systems and packed with an array of user-research-based features and functionality giving your residents the tools they need to manage their tenancies.
Improving transparency with your customers will help build trust.
Having delivered hundreds of customer self-service portals for housing associations over the years, we've found the required functionality is often similar.
Franklin SaaS gives you key 'out-of-the-box' functionality, specially designed around common housing portal needs. We've optimised and improved the features with ongoing user research to provide data-driven module design which we have proven works excellently well.
Our technical team build an integration between your internal system and the Franklin API, ensuring a single source of truth for your customer data, and the ability to execute internal workflows for enhanced efficiency.
Benefit from having the hosting, maintenance and software updates of your portal all included in one subscription - plus new features as and when we release them on our roadmap, which we'll look to you to help us shape.
All of our solutions are hosted in the cloud on Azure with our Microsoft Tier 1 partner, for unparalleled security and performance with varying packages to meet your IT requirements.
Our chosen technology for web development. Umbraco CMS is a leading open-source ASP.Net Core platform, providing the perfect blend of flexibility, ease of use and security.
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Raise repairs with a single photograph using our integrated AI technology. Offer customers self help to immediately resolve their issue or raise as a new issue mapped to the correct SOR/trade code to the appropriate resources can be scheduled.
Encourage online rent and service charge payments with with our seamless integrated payment platform.
Real-time tenancy data, displaying users their personal information and enabling them to update their details with a two-way connection into your Housing Management System.
Nudge users to re-engage or provide important updates with global or grouped portal notifications.
View past rent and service charge transactions with digital balance statements with filterable dates and a downloadable PDF.
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Help to coach customers into portal advocates and answer any queries directly within the customer account as a logged-in staff member. With a full audit trail.
Enable customers to manage more than one tenant account within a single login with the multi-tenancy selector module.
Benefit from a range of flexible content presentation options to build a page on the fly with our drag-and-drop CMS editing experience.
Raise repairs with a single photograph using our integrated AI technology. Offer customers self help to immediately resolve their issue or raise as a new issue mapped to the correct SOR/trade code to the appropriate resources can be scheduled.
Encourage online rent and service charge payments with with our seamless integrated payment platform.
Real-time tenancy data, displaying users their personal information and enabling them to update their details with a two-way connection into your Housing Management System.
Nudge users to re-engage or provide important updates with global or grouped portal notifications.
View past rent and service charge transactions with digital balance statements with filterable dates and a downloadable PDF.
Help to coach customers into portal advocates and answer any queries directly within the customer account as a logged-in staff member. With a full audit trail.
Enable customers to manage more than one tenant account within a single login with the multi-tenancy selector module.
Benefit from a range of flexible content presentation options to build a page on the fly with our drag-and-drop CMS editing experience.
If you're not seeing the level of digital interaction or channel shift you expected from your self-service portal, with call volumes remaining high, there could be various reasons why. Get insight from our expert team into various aspects of your customer portal's performance with our free, no-obligation audit.
We'll assess the platform using a combination of automated and manual tests, followed by explaining our report of findings and recommendations over a video call.
Helping PA Housing to secure Digital Landlord of the Year with MyPA portal.
Find Out More“Prodo worked as our partner to deliver a top class website which completely revamped our digital presence. They accurately hit the brief, exceeded our expectations on design and were a pleasure to work with.”
Mike Underwood
Futures Housing Group“We were buzzing to work with Prodo. We chose them due to their wealth of experience working with other housing associations and ability to meet our tight deadlines. The launch of the sites was seamless and post support has helped to fix any minor issues quickly and efficiently. I happily recommend Prodo.”
Benjamin Lowe
Honeycomb Group“Prodo has been excellent to work with. Their partnership approach allowed us to work together to create a great looking, best-in-class website that is a massive step forward for Futures Housing Group. Not only do they offer a great service, but also give first-class advice and guidance around best practice and solutions to problems.”
Alex Kellett
Futures Housing Group
Umbraco is an enterprise-level, open source Content Management System that we use to bring your website to life.
We’ve been an Umbraco Gold Partner agency for over five years – one of only 100s globally and just a handful in the UK. We have developed over 1,000 Umbraco-based web platforms, from simple but effective brochure sites that drive enquiries to fully-integrated digital platforms that help transform organisations.
