Prodo's FrankApp Pro is a native mobile app designed, developed and managed by Prodo to offer customers of housing associations self-service power in the palm of their hands. With the implementation of an AI-assisted repairs diagnostics and reporting function, this app is a housing sector first.
Prodo’s FrankApp Pro is designed in a way which means it is completely standalone to any pre-existing web-based customer portal. If you already have an established and adopted customer portal in place, the FrankApp can simply slot in alongside the existing solution, and act as a complementary self-service option, offering device-specific functionality that the web-based portal cannot.
Alternatively, with the FrankApp having such a feature-rich set of functionality if your existing customer portal is underutilised or is being decommissioned, then the FrankApp can take its place as the main customer self-service solution, providing the AI-driven repairs, push notifications and ease of access thanks to biometric login, that the web-based portal is unable to.
Speed up the diagnosis and enhance the accuracy with AI-assisted repair reporting, including photo and multi-voice recognition for defects.
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Help remove barriers to entry and engagement for customers with fingerprint and face ID bio-metric login.
Nudge users to re-engage or provide important updates with global or grouped push notifications, direct to your customers device.
Track historic repairs and diagnose, report and schedule new repairs completely end-to-end. With SOR / trade code mapping and DRS integration.
Encourage online rent and service charge payments with payment gateway integrations.
Real-time tenancy data, displaying users their personal information and enabling them to update their details with a two-way connection into your Housing Management System.
View past rent and service charge transactions with digital balance statements with filterable dates and a downloadable PDF.
Compatible with both Android and Apple devices, increasing your potential engagement through a widened customer base.
Speed up the diagnosis and enhance the accuracy with AI-assisted repair reporting, including photo and multi-voice recognition for defects.
Help remove barriers to entry and engagement for customers with fingerprint and face ID bio-metric login.
Nudge users to re-engage or provide important updates with global or grouped push notifications, direct to your customers device.
Track historic repairs and diagnose, report and schedule new repairs completely end-to-end. With SOR / trade code mapping and DRS integration.
Encourage online rent and service charge payments with payment gateway integrations.
Real-time tenancy data, displaying users their personal information and enabling them to update their details with a two-way connection into your Housing Management System.
View past rent and service charge transactions with digital balance statements with filterable dates and a downloadable PDF.
Compatible with both Android and Apple devices, increasing your potential engagement through a widened customer base.
The repairs process is typically one of the most costly functions at housing associations, with many touchpoints, variables and room for error. We've all seen online repairs diagnostic with categorised defects to help guide a customer through a process of identification, but we wanted to take this a step further.
FrankApp's repairs diagnostic is assisted with AI - giving the user the option to describe the issue with their voice or take a photo of the problem which is interpreted by our AI model, followed by a suggested repair. Enabling a quicker, easier route to reporting for customers, and a more standardised output received by you internally.
If you're not seeing the level of digital interaction or channel shift you expected from your self-service portal, with call volumes remaining high, there could be various reasons why. Get insight from our expert team into various aspects of your customer portal's performance with our free, no-obligation audit.
We'll assess the platform using a combination of automated and manual tests, followed by explaining our report of findings and recommendations over a video call.
“Prodo worked as our partner to deliver a top class website which completely revamped our digital presence. They accurately hit the brief, exceeded our expectations on design and were a pleasure to work with.”
Mike Underwood
Futures Housing Group“We were buzzing to work with Prodo. We chose them due to their wealth of experience working with other housing associations and ability to meet our tight deadlines. The launch of the sites was seamless and post support has helped to fix any minor issues quickly and efficiently. I happily recommend Prodo.”
Benjamin Lowe
Honeycomb Group“Prodo has been excellent to work with. Their partnership approach allowed us to work together to create a great looking, best-in-class website that is a massive step forward for Futures Housing Group. Not only do they offer a great service, but also give first-class advice and guidance around best practice and solutions to problems.”
Alex Kellett
Futures Housing Group
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