Next session: Getting the Data Right: From Fragmented Records to Trusted Resident Information
Topic: An honest, cross-functional discussion about what it really takes for housing data to be trusted, understood and acted upon - not just cleansed.
Panellists: TBC
Where? Teams
When? 15th October @ 11am
Housing providers already hold enormous amounts of data. The problem is rarely "not enough data" - it's that different systems hold different versions of the truth, ownership is unclear, and information loses meaning as it moves between teams.
Too often, poor data only becomes visible at the worst possible moment: during a complaint, a regulatory inspection, a safety incident or a resident challenge. And with AI arriving fast, many organisations are being asked to trust their information before they're confident it deserves it.
In our next Housing Hive, our expert panel will challenge a common assumption - that "getting the data right" means finishing a cleansing project. Instead, we'll explore a simple but powerful test: if you cannot confidently explain the information to a resident, is the data really right?
Together we'll unpack how data becomes valuable - or damaging - through the way the whole organisation uses it.
We'll cover things like:
- Why "accurate" data can still leave residents confused or unfairly treated
- The five tests of trusted data: reliability, ownership, context, explainability and action
- Where information breaks down between property, finance, repairs, complaints, safety and resident-facing services
- What must be true about your information before you can safely let AI interpret or explain it
- Practical first steps to improve a high-value resident-information journey
