About the role

With the aim of contract retention and maximising revenue, being responsible for managing the relationship of several key accounts, you will work closely with the delivery team to ensure we maintain high levels of service quality.

The Account Manager has a responsibility to learn and understand the wider digital landscape as well as public sector needs, regulations and painpoints.

Working from home & flexible hours

Competitive salary & training

Private healthcare cover & pension

Key responsibilities for this role

Working with the Account Director and Head of Sales to manage a portfolio of accounts, and working with the relevant Prodo delivery teams to maintain and grow client happiness.
Maintain and build client relationships through regular contact and attendance of client meetings.
Prepare client proposal documents and respond to formal invitations to tender.
Work with Account Director and Head of Sales to maximise account revenue and profit opportunities to contribute towards team sales targets.
Manage client budgets and ROI forecasts including provision of full rationales behind all recommendations across software and consultancy proposals.
Working with clients to direct them on the best practices to target their organisational goals.
Checking, sending and analysing monthly reports with the client.
Ensuring that account work is carried out in all services that the client is contracted for.
Creating contracts & contract renewals.

Experience you need for this role

Previous proven account management experience in an agency
Understanding of web development, hosting and SaaS
Experience using modern CMS, potentially including Umbraco
Good knowledge of word processing, presentation and spreadsheet software
Excellent understanding of managing a CRM pipeline.

Personal skills

Excellent interpersonal skills, to work and interface with individuals of various levels and backgrounds.
Strong communication skills including high-level presentation and writing skills.
Ability to make sound and logical decisions and choose appropriate courses of action based on the parameters of the situation.
A passion for digital and an ability to communicate and enthuse others with that passion.
An encouraging nature.
Excellent organisational skills.

Additional requirements

Ability to acquire new business through interaction with existing and potential customers.
Ability to handle the pressure of a fast-paced environment which may include dealing with difficult customers and balancing competing priorities.
Ability to maintain a thorough understanding of procedures and policies.
Ability to travel to maintain contact with present and potential customers, attend sales and administrative meetings and training.
Ability to initiate action and make decisions when required.
Ability to deal with situations of a dynamic nature; to modify plans, actions and decisions in light of changing situation and circumstances .

What’s in it for you?

Prodo is a fun and friendly agency that has been around the block for 26+ years. But we're ambitious to innovate and grow further.

This is an exciting and rewarding role: we are looking for someone who not only meets the personal requirements but also matches our company values.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Prodo is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

This role offers a base salary and commission package. You will receive thorough training to kick start your career, and you will have the opportunity for career development within the company.

The Package

Competitive salary (depending on experience)
Private healthcare cover & pension
23 days annual leave + Bank Holidays + your birthday off (We also close for at least 10 days over Christmas)
Anniversary gifts - including a paid-for holiday on 5 and 10 years, plus additional days holiday, team lunches and company celebrations.
Annual 'away days' somewhere fun and exciting to strategise and reset!
Personal development opportunities - we've sent employees all over the world to train in their field
Flexible start & finish times - we're happy to consider all forms of flexible working
Remote work flexibility with HQ based in Chester (Some level of attendance required)
Free parking on site

So… Think you’ve got what it takes? Or do you know someone else who would be up for the challenge? Send them this link!

Account Manager