Our blog

Using our expert knowledge gained over 20 years running successful digital projects and campaigns, we've created a bunch of free, in-depth resources that give the low down on all things digital.

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05 / 10 / 2020
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Channel Shift, Housing

An excerpt from 'Shift!' The future is now: What services can look like

Want to know more about how to make your digital aspirations as a housing

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Digital transformation case study: Orwell’s website & chatbot launch

We’re excited to announce the launch of our latest website development and

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29 / 09 / 2020
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Housing, Self Service

Digital transformation in housing associations: what would they do differently?

We like to say that digital transformation in housing associations is a

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22 / 09 / 2020
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Housing, Self Service

6 core elements of a great portal

In today’s self-service world, online portals are fast becoming a necessity

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What do tenants want from your self-service portal?

In a growing digital world, now is not only the right time but it's also the

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01 / 09 / 2020
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Channel Shift, Housing, Self Service

Practical advice on how to reduce call centre volume

As a result of the world-wide pandemic earlier this year, 2020 has seen a rise

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22 / 06 / 2020
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Housing

What does digital transformation really mean for housing associations?

Official definition: Digital transformation means to strategically use digital

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25 / 05 / 2020
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Channel Shift, Housing

Case study: Why Orwell chose Franklin for their tenant self-service portal

Orwell Housing Association was one of our very first customers for Franklin –

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22 / 05 / 2020
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Housing

Digitalisation beyond COVID-19: 4 key questions for housing associations

The rate at which the COVID-19 crisis has escalated has inevitably had direct

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